FAQs

Retail prices are shown publicly for reference.

Contracted GPO members receive their discounted pricing by entering their Contract Ordering Code during checkout.

If your organization uses payment terms, your order may show 100% off at checkout so that it can be processed without immediate payment.

In this case, the actual contract pricing will appear on the invoice you receive after shipment, rather than on the checkout page.

If your organization has pre-approved payment terms with us, simply place your order through the website as usual and enter your Contract Ordering Code at checkout.

This will allow you to complete the order with no upfront payment.

Once your products ship, we’ll email you an invoice reflecting your contract pricing and contracted terms, and payment can be made according to your agreed schedule.

Standard shipments are processed and delivered within 5–10 business days to most U.S. locations, based on average lead times from order placement to arrival. Expedited shipping is available upon request and may vary depending on product availability and destination.

All orders ship FOB Shipping Point, and buyer is responsible for shipping costs.

A shipping confirmation and tracking number will be emailed once the order has been fulfilled.

We accept returns within 30 days of delivery for products that remain unopened, in saleable condition, with the sterilization barrier fully intact, and with at least 12 months of remaining shelf life, unless the return is due to a product defect or recall.

All returns require a Return Merchandise Authorization (RMA) prior to shipment.

No restocking fee will apply for returns resulting from Supplier error, product defects, or recalls. For all other eligible returns, a restocking fee of up to 15% may be applied.